OUR STORY

The Green Rooster Marketplace is your one-stop hemp shop for all your hemp related products. We are a Queensland-based company set up with a focus on delivering the best Australian hemp products to people and pets around the country. Founded in 2023, we have a strong belief in sourcing from local producers and manufacturers to support those who support our health and the hemp industry. Please keep reading below for more information about us and our policies!

Based in Coolum Beach on the Sunshine Coast, we aim to become one of Australia's leading online retailers of Australian hemp products. We believe everyone should have access to the health and sustainability benefits of hemp. The Green Rooster Marketplace acknowledges the Traditional Custodians of Country throughout Australia where our products are grown and manufactured, and pay respects to all Aboriginal and Torres Strait Islander peoples.

meet our team

PRIVACY POLICY

Introduction

The Green Rooster Marketplace regards customer privacy as an important part of the relationship with our customers. The following privacy policy applies to all The Green Rooster Marketplace users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact our team at [email protected].

Collection of Information

To purchase products from The Green Rooster Marketplace website, we require some information from you in order to provide the best service possible and ship your orders. This includes:

  • Full name
  • Date of Birth
  • Email Address
  • Phone Number
  • Address

This information will be used to create a member log-in to our website to access your previous and current orders.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by The Green Rooster Marketplace is collected only via correspondence directly with you or your company, through our website, email or phone call. We do not pass your information on to any third party.

Use of Collected Information

Any details collected from The Green Rooster Marketplace customers is required in order to provide you with our products and/or services, and a high level of customer service.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer (SSL) technology. When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected].

Orders

If you purchase a product from us, you will be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Green Rooster Marketplace uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes to not receive correspondence, they can request to be removed from any mailing lists by emailing us at [email protected] or opting out on the email.

Third Parties

The Green Rooster Marketplace may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

The Green Rooster Marketplace does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Payment Partner

At The Green Rooster Marketplace we use Till as our preferred payment platform. All transactions are handled by them and their policies, terms and conditions apply to your transactions. You can read more about their policies here: https://tillpayments.com/privacy-policy

Shipping Policy

Order and Shipping Information

Once we receive an order at The Green Rooster Marketplace website, we guarantee your order will be processed and shipped within 1-3 business days. If an item is out of stock and a backorder takes place, we will notify you of the backorder and provide an estimated shipment update.

We use Australia Post as our carrier and their policies, terms and conditions apply to your shipment once it leaves our warehouse.

Unfortunately, we do not ship internationally at this time.

Cost of Shipping

At the Green Rooster Marketplace, we charge a flat rate of $9.90 for postage and free delivery on orders over $100. Exact shipping costs will be calculated within the shopping cart and updated automatically as the quantity and cost of good changes.

 

REFUNDS AND RETURNS POLICY

Returns/Refunds

At The Green Rooster Marketplace we care about our customers and are happy to assist with any returns. We ask that you ensure none of your products are damaged upon receiving your package, and if any are that you let us know within 48 hours of receiving it.

We also offer a full refund for the return of any product within 1 month of purchase, no questions asked.  Please note that your item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item provided the item is not faulty. A refund will be processed upon receival of your returned products at our warehouse. If you are returning your product/s, please contact our team for a returns form at [email protected].

MAILING ADDRESS FOR RETURNS

Unit 1/5 Lomandra Place

Coolum Beach 4573

Queensland, Australia

OUR SUPPLIERS

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